We need someone great to come and run the Front of House at Baum, to be the Maitre d’ of the Baum team – in person, on the phone, or by written communication. Job satisfaction comes from connecting customers for our bikes with the perfect Baum machine for them, and ensuring that process is smooth, vitalizing and memorable.
The right person will need to be dependable, have initiative, persistence and attention to detail. The process of choosing, fitting and creating a custom bicycle has hundred of small parts and decisions, helping our customers understand and make those decisions as well as ensuring that the right bike gets built is the essence of the job.
Tasks in a typical week will include managing and improving the sales process, quoting and estimating bike specifications and explaining how and why Baum bikes and frames are worth the investment. You will also be providing expert bike fit services using the Baum methodology and custom made fitting machine and then following up with the required paperwork and sign offs to ensure the right bike is produced for each customer. Finally you will be involved in extending the Baum family by contacting potential customers, using social and online channels for marketing and promotion.
To succeed you're going to need to understand customer service plus a little sales and marketing. It's going to help alot if you understand the global bike industry and are conversant and interested in all kinds of cycling. You don't need to be an A-Grade racer, you just need to love life on two wheels.
If this sounds like you then please contact handcrafted@baumcycles.com or phone Jodie on 03 5277 1933 to express your interest.














